Dear FRIENDLY Web Design Client,
I’m excited to update you on some changes going on here at FRIENDLY Web Design.
Over the past few years, we’ve been working with some top clients to produce some amazing websites and marketing campaigns that get their organizations and brands noticed. We’ve watched companies like yours flourish with increased sales, streamlined workflows, and better connections and relationships with their customers.
We want to continue to grow and offer the service and results you’ve come to expect from us. In order to remain competitive while still retaining our quality, we’re raising some rates. I’ve attached a new rate sheet so you can see how the changes will affect your projects moving forward. The new rates reflect our 20+ years of experience, quality service, upgrades in technology and services, and our reputation within the markets we serve. Truth be told, it is also a reflection of the times we live in… with everyone being online and everything being connected, it is imperative we all stay up with the latest trends, updates, upgrades, security patches, and other best practices.
Please review the following changes:
DOMAIN NAMES: There are no changes in domain name registration/renewal fees as those are dictated by the registrar.
HOSTING PACKAGES: We have made significant changes to our packages by including not only upgrading our cloud technologies and services which allow for fluctuations in your web traffic but also by including hundreds of Premium Themes & Plugins as well. Having developed relationships with some of the best developers in the world allows us to continue to offer premium software at no additional charge. Many competing design companies charge thousands for the software we have integrated into our hosting. For more information, please visit: https://www.new-fwd.com/websit
EMAIL HOSTING: For years we have offered free email services with up to 1GB of storage space per email address included in all of our hosting packages. Our hosting provider, Liquid Web, Inc., has recently decided to follow industry trends and upgrade their email hosting services with newly updated/upgraded security software, SPAM prevention software, and other tools and services including increased storage capacity from 1GB to 25GB of storage space. For this reason, you will see a charge of $1/email address/month. For more information, please visit: https://www.liquidweb.com/prod
BLOCKS OF TIME: Our block rates have finally increased after nearly 15 years. We believe people are willing to pay for value and our years of experience certainly offer that. For more information, please visit: https://www.new-fwd.com/block-
SUPPORT TICKETS: Our Support Ticket System has been upgraded and we now offer support via a ticketed system. Simply Register/Login and create a ticket. This helps me and my team address issues in a timely manner. No more missed emails, phone tag, etc. Of course we’re still available by email and phone if necessary. To generate a Support Ticket, please visit: https://www.new-fwd.com/submit
ONLINE CLIENT PAYMENT PORTAL: With our Client Portal, you can keep track of all your transactions with us. You can view project details, associated tasks, and logged and untilled hours. You can also make payments through the portal using your credit card. You have instant access to all of your statements and you can download a PDF copy or print them through the Client Portal. To login, please visit: https://client.new-fwd.com/por
NOTE: These changes will take effect on your next invoice. These changes do NOT affect any current contract, paid invoice, or block of hours purchased.
Again, rate increases are an unavoidable part of doing business. We hope we can continue to serve your company long into the future. If you have any questions and/or need clarification, please don’t hesitate to contact me to discuss your project.
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